Does Your Business Suffer From These Cultural Dysfunctions?
- Missed sales targets
- Failed implementations
- High costs, low profitability
- Low customer satisfaction
- Low employee engagement
- High employee turnover
- Low diversity & inclusion
- No accountability
- Ineffective strategy
- No learning & innovation
- Poor communication
- Poor risk compliance
Ineffective Leadership
Most of the cultural dysfunctions listed above are the byproduct of ineffective leadership. If you want to change results, change culture. And if you want to change culture, strengthen leadership.
This mindset is an example of total accountability. Leadership cannot look beyond themselves for poor results. If your organization is missing sales targets, it’s your fault (not your sales manager’s and not the director of sales). If your customers aren’t happy, it’s your fault (not your customer service manager and not the director or vice president of customer satisfaction). How can this be? Simply, the leader is responsible for results.
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